Shipping Information
We use a third party delivery company called SGK Distribution. Once the goods have been dispatched they will contact you directly with a delivery slot stating the date and time. This can also be tracked directly with SGK as tracking links are provided.
- - All orders come with a standard 10-14 working day delivery time scale. In most cases the items are with the customer in 7-10 days.
- - Please note we do not deliver on weekends and our operating hours of delivery can vary anytime between 7am to 6pm Monday to Friday
- Please note some areas will incur a £70 delivery charge. Postcodes incurring additional charges are AB, FK, GY, IV, JE, KW, KY, PA, EX, PH, TQ, TR, ZE (Mainland rates only)
- - Please provide a up to date mobile phone number as delivery information is sent via text message.
- Please note if you accept a delivery slot and fail to take delivery you will incur an additional charge of 74.99.
- - If you are unable to accept delivery please alert us with 3 hours of receiving your confirmation text, this will prevent any additional charges
- Deliveries can sometimes be late or even cancelled. We are not liable if any of the above occurs.
- - Our logistics partner provides a specialist delivery service. Their professional delivery teams handle your goods, with great care and attention. They will deliver your goods to the entrance of your delivery address as standard; We have options for room of choice with/without assembly at checkout.
- Assembly is non refundable, this is a booked service and you are liable for this charge even if the assembly fails.
- Do not throw your old bed away before the new one arrives, we are not liable if this happens.
- The room the assembly is required in must be clear
- Delivery related issues must be taken up with the courier directly.